Our refunds/credit transfer policy depends on the type of examination (e.g. in-person or remote).
For in-person exams, candidate withdrawals past the 7- day-mark of exam date confirmation can be requested only with a medical note. On this occasion a 100% transfer to a remote session can be requested, provided we are informed ahead of the exam day so that timetable is amended and candidates are withdrawn. Remote exam fees are slightly lower, so any fee difference for 100% transfer of fees to remote exams will not be reimbursed.
For remote exams, a transfer of exam fees can be requested for any candidate withdrawals at any point and for any reason, provided we are informed ahead of the exam day so that timetable is amended and candidates are withdrawn.
For more information please check our refunds policy here.
